Refund and Return Policy

Return and Exchange Policy

At Innovation, we are pleased to offer the best service to our customers, and we always strive to ensure your satisfaction with the products purchased from our store.

First: Return and Exchange Procedures

A product can be returned or exchanged within 24 hours of receipt in the following cases:

• The product has a manufacturing defect.
• A technical defect is affecting the product’s performance.
• The product arrived damaged or missing a part or one of the essential accessories.
• Receiving a product different from the product ordered.

To be eligible for a return or exchange, the product must be in its original condition as much as possible, with the original packaging and all accessories and free gifts included.

Second: Return and Exchange Procedure

Products purchased through the website can be returned or exchanged by coordinating with the customer service team, either by delivering the product in the agreed manner or returning it to our store.

Please attach proof of purchase or order number when submitting a return or exchange request.

After receiving the product, inspecting it, and confirming the presence of a defect or problem, the appropriate action will be taken, either by replacing the product or refunding its value, depending on the situation.

Third: Refunds

• If payment is made by bank card, the amount will be refunded to the payment method used, and it may take some time for the amount to appear in the account, depending on the bank.
• If paid in cash, the amount will be refunded in cash.

Products Not Eligible for Return or Exchange

The product cannot be returned or exchanged in the following cases:

• The product is unsuitable for the customer’s needs after use, unless it has a manufacturing defect or technical fault.
• The product was damaged as a result of misuse or use contrary to the operating instructions.
• Loss of accessories or parts attached to the product.
• Products that have been installed or used in a way that prevents them from being restored to their original condition, unless a manufacturing defect or technical fault is proven.

Important Note

We ask the customer to inspect the product upon receipt and ensure that it is in good condition and that all its parts and accessories are complete, and to inform us of any problem within the specified period.

For more information or to submit a return or exchange request, please contact our customer service team. We are always happy to assist you.