We are happy to assist you and manage all your return and/or exchange requests!

• Our return policy is valid for 24 hours from the date of receipt of the product, and is only valid if the product is new, in a resalable condition, and the consumables and accessories are still sealed with the box and all packaging materials. Accordingly, the product will be replaced or refunded within 24 hours.
• Products purchased through the website can be returned and/or exchanged by hand pick-up or direct delivery.
• Please ensure that the returned product(s) are accompanied by the order confirmation and a copy of the delivery note, along with all accessories and free gifts.
• If you have received a defective product (i.e. it was delivered to you with damaged or missing parts, or any other visible damage), it can be returned and replaced, or you can receive a full refund upon approval.

Please remember:

• The product(s) must be in its original packaging and unopened, with the original order confirmation for the product, delivery note, accessories, and free gifts.
• If the customer has paid by credit card, the amount will be refunded to his account and a confirmation message will be sent to him via email.
• If the customer has paid in cash, the amount will be refunded in cash.
• If the customer loses his invoice within the fourteen days, he can request a copy from our after-sales service team or contact us at , and a copy of the invoice will be sent to him via email.

For more information, please do not hesitate to contact us. We are very happy to serve you.